Return Policy
At Vice Drop, most products are produced specifically after an order is placed. Because our products are made-to-order, our return policy differs from that of traditional retail stores.
Please review the policy below before placing your order.
1. 30-Day Quality Guarantee
If your product arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of receiving your order.
Eligible issues may include:
- Damaged products
- Manufacturing defects
- Incorrect printing
- Major print placement errors
- Incorrect product received
- Incorrect size sent compared with the size ordered
PrintKK's current policy provides refunds or replacements for qualifying damaged, defective or misprinted products reported within 30 days of receipt.
2. How to Report an Issue
Contact us at:
Please include:
- Your order number
- Your full name
- A description of the issue
- Clear photos of the product
- Photos of the packaging if the item was damaged during shipping
We may request additional photos or information if needed to review your claim.
Do not send your product back unless Vice Drop specifically instructs you to do so.
3. Approved Claims
If your claim is approved, depending on the circumstances, we may provide:
- A replacement product
- A full refund
- A partial refund
- Another appropriate resolution
The available solution will depend on the nature of the issue.
4. Wrong Size / Fit
Please carefully review the product's Size Chart before placing your order.
Because Vice Drop apparel is produced on demand, we generally cannot provide a refund or replacement simply because:
- The customer selected the wrong size
- The product fits differently than expected
- The customer changes their mind about the selected size
If the size label on the product does not match the size you ordered, contact us because this may qualify as an incorrect-item claim.
PrintKK specifically states that a product correctly produced in the ordered size is not refundable merely because it does not fit.
5. Change of Mind
Because our products are made-to-order, we generally do not accept returns or issue refunds for:
- Change of mind
- No longer wanting the product
- Ordering the wrong color
- Ordering the wrong size
- Personal preference
- Finding another product you prefer
This does not affect any consumer rights that cannot legally be excluded.
6. Incorrect Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
We cannot guarantee refunds, replacements or free reshipment where an order cannot be delivered because an incorrect or incomplete address was provided.
PrintKK does not reimburse orders where the customer supplied an incorrect delivery address.
Please contact us immediately if you notice an address error. Once production or fulfilment has started, the address may no longer be changeable.
7. Lost Packages
If your package appears to be lost in transit, contact us as soon as possible.
Claims for packages lost in transit should generally be submitted within 30 days after the estimated delivery date.
Where the carrier or fulfilment provider confirms that the loss resulted from a shipping or fulfilment error, we will work to provide an appropriate solution.
8. Color & Print Variations
Minor differences between the product shown on your screen and the final printed product may occur due to:
- Screen settings
- Fabric/material differences
- Printing processes
- Production batches
Small, non-material color differences are generally not considered defects.
However, significant printing errors, damage or quality problems may qualify under our Quality Guarantee.
9. Exchanges
Vice Drop does not offer traditional direct exchanges for change-of-mind purchases.
If you received a damaged, defective, misprinted or incorrect product, contact us first. If your claim is approved, a replacement may be provided.
10. Refunds
If your refund is approved, it will be returned to your original payment method.
We aim to initiate approved refunds as quickly as possible.
PrintKK currently states that approved refunds are processed by them within approximately 3 business days, although the time required for the funds to appear in your account depends on your payment provider.
Your bank, credit-card provider or payment processor may require additional processing time.
11. Unclaimed or Returned Packages
Packages that are unclaimed or cannot be delivered may be returned to the fulfilment facility.
If an order must be shipped again because it was unclaimed or because incorrect delivery information was supplied, additional shipping costs may apply.
12. Consumer Rights
Nothing in this Return & Refund Policy is intended to limit any rights you may have under applicable consumer-protection laws that cannot legally be waived or excluded.
13. Contact Information
For return, refund or product-quality questions, contact:
Store: Vice Drop
Website: shopvicedrop.com
Email: support@shopvicedrop.com
Customer Service
We aim to respond to customer inquiries within 24–48 hours on business days.
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